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INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How will I know that my order has been shipped?
When your orders that you have placed on our site are delivered to the cargo, the cargo shipment information about your order is automatically sent to your e-mail address registered in our system. In addition, when you log in to our site, you can view your orders in the My Account section and view the status of your order instantly.
Will I have to pay any fees when I receive my order?
There is absolutely no extra charge at the time of delivery. Please contact us if the cargo officer asks for any fee from you.
The product I received is not the one I ordered ?
If you contact us regarding the replacement of the defective product, the replacement will be made immediately.